Privacy Policy

Effective Date: July 31, 2026

TrekNomads ("us", "we", or "our") operates the https://www.treknomads.com website (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, processing, and disclosure of digital personal data when you use our Service, book our treks, or interact with our communications.

We process your data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and applicable global privacy standards. By accessing or using the Service, you provide explicit consent to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used here have the same meanings as in our Terms and Conditions.

1. Information Collection and Use

We collect several types of digital personal data for specified, lawful purposes to provide, manage, and improve our adventure travel services to you.

A. Personal Data Collected

While using our Service, registering for a trek, or completing mandatory pre-trek documentation (such as our Indemnity Bond), we may ask you to provide us with certain personally identifiable information ("Personal Data"), which includes but is not limited to:

Contact & Identity Information: Full name, email address, phone number, physical address, date of birth, age, and gender.
Government-Issued Identification: Passport details, Aadhaar card, or other official identification numbers strictly required for forestry permits, high-altitude checkpoints, border permissions, and travel insurance coverage.
Health & Fitness Information: Medical Certificates signed by a registered medical practitioner, blood group, fitness tracking logs/proofs, dietary restrictions, and emergency medical disclosures required to ensure trail safety and determine trek suitability.
Emergency Contacts: Name, relationship, phone number, and email address of your designated emergency contact person.
Payment & Transaction Data: Billing address and transaction history (note: credit card or UPI banking details are processed securely by PCI-DSS compliant third-party payment gateways and are not stored on our servers).

B. Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This may include your device's Internet Protocol (IP) address, browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

C. Tracking & Cookies Data

We use cookies and similar tracking technologies (beacons, tags, and scripts) to track activity on our Service and store certain information to improve user experience.

Session Cookies: Used to operate our Service and maintain your session.
Preference Cookies: Used to remember your preferences and various settings.
Security Cookies: Used for authentication and security purposes.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. Purpose of Data Processing (Use of Data)

TrekNomads uses the collected Personal Data exclusively for the following lawful purposes:

To provide, maintain, and manage your trek bookings, itineraries, and logistics.
To obtain mandatory forest department permits, camping permissions, and travel insurance.
To assess physical fitness and medical suitability for high-altitude or multi-day expeditions.
To communicate important pre-trek guidelines, payment reminders, and policy updates.
To administer emergency first aid, medical care, or evacuation if required on the trail.
To provide customer care, support, and grievance redressal.
To monitor and analyse Service usage to improve our website and offerings.
To detect, prevent, and address technical issues or fraudulent transactions.

3. Consent and Withdrawal

Your Personal Data is processed based on your free, specific, informed, unconditional, and unambiguous consent.

Right to Withdraw Consent: You have the right to withdraw your consent for data processing at any time by writing to us at info@treknomads.com.
Please note: Withdrawing consent for the processing of mandatory travel, identity, or medical data prior to a trek will render you ineligible to participate, and such cancellations will be governed strictly by our standard Cancellation Policy without refund.

4. Rights and Duties of Data Principals

Under the Digital Personal Data Protection Act, 2023, you (the "Data Principal") have the following enforceable rights and statutory duties:

Your Rights:

Right to Information & Access: You may request a summary of the Personal Data we process about you and the identities of third parties with whom it has been shared.
Right to Correction & Erasure: You may request that we correct inaccurate or incomplete data, or erase your Personal Data once the lawful purpose of its collection has been fulfilled (unless retention is required by law).
Right to Grievance Redressal: You have the right to register a privacy-related grievance with our designated team.
Right to Nominate: You have the right to nominate another individual to exercise your data rights in the event of your death or incapacity.

Your Statutory Duties:

You must not register any false or frivolous privacy grievances.
You must provide authentic, verifiable, and truthful information (especially regarding medical fitness and government identity). Suppressing material facts or impersonating another individual is a violation of law.

5. Disclosure and Sharing of Data

We do not sell or rent your Personal Data. We disclose or share your data only under the following limited circumstances:

Service Providers & Operations: We share necessary data with authorised third-party vendors—such as local transport providers, homestays, insurance providers, and government permitting authorities—strictly to execute your trek itinerary. These entities are obligated to protect your data and use it solely for the specified task.
Legal & Statutory Requirements: We may disclose your Personal Data in good faith if required to do so by law, government mandate, court order, or to protect the rights, property, and safety of TrekNomads, our trekkers, or the public.
Data Breach Notification: In the rare event of a personal data breach affecting your information, TrekNomads will promptly notify the Data Protection Board of India (DPBI) and affected individuals without delay, as mandated by law.

6. International Transfer of Data

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it here. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. TrekNomads ensures that adequate security safeguards are in place for any data transfers.

7. Security of Data & Retention

We implement reasonable technical and organisational security safeguards to protect your Personal Data against unauthorised access, loss, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your Personal Data only for as long as is necessary to fulfil the purposes set out in this policy, resolve disputes, enforce our legal agreements, or comply with statutory auditing and taxation laws.

8. Links to Other Websites

Our Service may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit. We assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18 ("Children") without parental or guardian involvement. We do not knowingly collect digital personal data from minors without verifiable parental or legal guardian consent. If we become aware that we have collected Personal Data from a minor without such verification, we will take immediate steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically. Changes take effect immediately upon being posted on the Service.

11. Contact Us & Grievance Officer

If you have any questions about this Privacy Policy, wish to exercise your Data Principal rights, or want to register a grievance regarding your personal data, please contact our team:

Email: info@treknomads.com
Address: 37, 6th Main Road, Jagruthi Colony, BOB Colony, JP Nagar 7th phase, Puttenahalli, Bengaluru, Karnataka, 560078
Phone: +91 9886444809